Privacy policy

Last updated: 28 October 2026

Netfoxy ("we", "us" or "our") operates the website https://netfoxy.co.uk and is committed to protecting your privacy and personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, place an order, contact our customer service team or otherwise interact with our store.

We sell garden machinery parts, lawn mower and garden tractor accessories, snow blower components, outdoor storage products and related items to customers in the United Kingdom.

By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required for a particular use of your information, we will seek that consent separately.

1. Who We Are

The organisation responsible for your personal information is:

Business name: Netfoxy
Website: https://netfoxy.co.uk
Email: info@netfoxy.co.uk
Telephone: +44 7537 127812
Address: Somersham Road, St. Ives, PE27 3LY, United Kingdom

For privacy-related questions, requests or concerns, please contact us using the details above.

2. Personal Information We Collect

The information we collect depends on how you interact with our website and which services you use.

Information you provide directly

When you place an order, contact us, create an account or complete a form, we may collect:

  • Your full name.

  • Billing and delivery addresses.

  • Email address.

  • Telephone number.

  • Order details, including the products purchased, quantities, prices and order history.

  • Information you provide when contacting customer support.

  • Information relating to returns, refunds, replacements or complaints.

  • Product compatibility details or other information you provide to help us fulfil your order.

  • Any other information you voluntarily submit through our website or customer service channels.

Please do not send us sensitive personal information unless it is genuinely necessary for your request.

Payment information

Payments made through our store are processed using the payment methods and payment service providers available at checkout.

Depending on the payment method, payment providers may collect and process information such as payment card details, billing information, transaction identifiers and payment verification data.

We receive information necessary to confirm, process and manage transactions. We do not intend to store complete payment card security details on our own systems.

Payment information is handled in accordance with the relevant payment provider's privacy and security practices.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type and operating system.

  • Language and general location information derived from technical data.

  • Pages visited and products viewed.

  • Referral pages and links used to reach our website.

  • Dates, times and duration of visits.

  • Interactions with website features, shopping carts and checkout pages.

  • Cookie identifiers and similar online identifiers, subject to your privacy choices and applicable law.

We use this information where necessary to operate our website, maintain security, understand website performance and improve the shopping experience.

Non-essential cookies and tracking technologies will be used only in accordance with applicable consent requirements.

Information received from service providers

We may receive information from third parties involved in providing our services, such as payment processors, shipping providers, fraud-prevention services and e-commerce platform providers.

This information may include payment confirmations, delivery updates, fraud-prevention indicators and information needed to resolve order-related issues.

3. How We Use Your Personal Information

We use personal information for legitimate business purposes and where permitted by applicable data protection law.

These purposes include:

Processing and fulfilling orders

We use your information to:

  • Accept and process orders.

  • Confirm payments and prevent transaction errors.

  • Arrange dispatch and delivery.

  • Provide order confirmations and shipping updates.

  • Communicate about delays, stock issues or other order-related matters.

  • Manage returns, exchanges, refunds and replacements.

Customer service and communication

We use your information to respond to questions, provide product assistance, investigate complaints, resolve disputes and communicate important information about your purchases.

Operating and improving our website

Technical and usage information may be used to maintain website functionality, troubleshoot errors, understand customer interactions and improve our products, services and shopping experience.

Security and fraud prevention

We may process relevant information to detect suspicious transactions, prevent fraud, protect our customers and business, secure our website and investigate potentially unlawful activity.

Legal and regulatory compliance

We may use and retain information where necessary to meet tax, accounting, consumer protection, recordkeeping and other legal obligations.

Marketing communications

Where permitted by law, we may use your contact details to send information about products, offers or store updates.

We will obtain your consent where required. If you receive marketing emails, you can unsubscribe using the link in the email or contact us directly.

Unsubscribing from marketing communications will not prevent us from sending essential messages about your orders, refunds, account security or other service-related matters.

4. Our Legal Bases for Processing

Where the UK General Data Protection Regulation (UK GDPR) applies, we rely on one or more of the following legal bases, depending on the purpose of processing:

Contract: To process your order, arrange delivery, manage payment and fulfil our obligations to you.

Legal obligation: To comply with applicable tax, accounting, consumer protection and other legal requirements.

Legitimate interests: To operate and improve our business, maintain website security, prevent fraud, respond to customer enquiries and protect our legal rights, provided these interests do not override your rights and freedoms.

Consent: To send certain marketing communications or use non-essential cookies and tracking technologies where consent is required.

Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. How We Share Your Information

We do not disclose personal information indiscriminately. We share it only where necessary for the purposes described in this policy, where you have given consent where required, or where disclosure is otherwise permitted or required by law.

Depending on how our store operates and which services are enabled, recipients may include the following categories.

E-commerce platform providers

Our store operates on Shopify. Shopify and relevant service providers support website hosting, checkout, order management and other store functions.

Shopify may process personal information in accordance with its own privacy policies and the services it provides.

Payment processors

Payment service providers process transactions, verify payments, help prevent fraud and manage refunds.

Shipping and fulfilment providers

We may share your name, delivery address, contact details and relevant order information with carriers, fulfilment partners or suppliers involved in delivering your purchases.

Technology and business service providers

We may use service providers for website maintenance, data storage, customer communications, security, analytics and other operational requirements.

These providers may process information on our behalf or in their own capacity, depending on the service they provide.

Professional advisers and authorities

We may disclose relevant information to accountants, legal advisers, insurers, regulators, law enforcement agencies or other authorities where necessary for legal compliance, the establishment or defence of legal claims, or the prevention and investigation of fraud.

Business transfers

If our business is involved in a merger, acquisition, restructuring or sale of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

We do not sell customers' personal information for money. Any sharing or use for targeted advertising will be handled in accordance with applicable law and the privacy choices available on our website.

6. International Data Transfers

Some of our service providers, including providers supporting e-commerce hosting, payment processing and technology services, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps required by applicable data protection law to ensure that the transfer is lawful and that appropriate safeguards are in place.

Depending on the circumstances, these safeguards may include transfers to countries recognised as providing an adequate level of protection, approved contractual protections or another lawful transfer mechanism.

For further information about relevant international transfers and safeguards, you may contact us using the details in this policy.

7. How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, resolving disputes and meeting legal obligations.

Retention periods depend on the type of information and the reason it is held.

For example:

  • Order and transaction records: Retained for as long as necessary for order management, accounting, tax and legal obligations.

  • Customer service correspondence: Retained for as long as necessary to resolve enquiries, maintain relevant records and handle potential disputes.

  • Marketing information: Retained until you unsubscribe, withdraw consent where applicable, or the information is no longer needed for the relevant purpose.

  • Technical and website usage data: Retained for the period necessary for security, analytics and website operations, subject to applicable requirements.

  • Legal and fraud-prevention records: Retained for as long as reasonably necessary to meet compliance requirements, investigate issues or protect legal rights.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, unless we are legally required or otherwise permitted to retain it for longer.

8. Cookies and Similar Technologies

Our website may use cookies, pixels, tags and similar technologies to operate the store, remember preferences, support checkout, measure website performance and, where enabled, support advertising.

Cookies are small files stored on your device that help websites function and recognise certain information about a visit.

Essential cookies

Essential cookies support functions such as shopping cart management, checkout, security and other features required for the website to operate. These technologies may be used without consent where legally permitted.

Analytics and performance cookies

Where enabled, analytics technologies help us understand how visitors use our website, identify technical issues and improve the customer experience.

We will seek consent where required before using non-essential analytics cookies or similar technologies.

Advertising and marketing cookies

If advertising or marketing technologies are enabled, they may help measure advertising performance or display relevant advertisements.

Non-essential advertising cookies and tracking technologies will be used in accordance with applicable consent requirements.

Managing cookie preferences

You can manage available cookie preferences through our website's cookie banner or privacy settings, where provided. You can also adjust cookie settings in your browser.

Blocking certain cookies may affect the availability or functionality of some website features.

For more information about cookies and your choices, please contact info@netfoxy.co.uk.

9. Email Marketing and Your Choices

If you subscribe to marketing communications or otherwise receive marketing messages where permitted by law, we may send information about products, promotions and store updates.

You can unsubscribe at any time by following the instructions included in a marketing email or by contacting us.

We may retain limited information about your marketing preferences so we can respect your decision not to receive further marketing messages.

Transactional emails, including order confirmations, delivery notifications, refund updates and important service messages, may still be sent when necessary.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

These measures may include access controls, the use of reputable service providers, secure website connections and appropriate operational procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

You should take care when sharing personal information online and contact us promptly if you believe your information has been misused in connection with an interaction with Netfoxy.

If a personal data breach occurs, we will take the steps required by applicable law.

11. Your Privacy Rights

Depending on the circumstances and applicable law, you may have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Rectification: Ask us to correct inaccurate or incomplete information.

  • Erasure: Request deletion of your personal information where the legal conditions are met.

  • Restriction: Ask us to restrict certain processing activities in specified circumstances.

  • Data portability: Request certain information in a commonly used, machine-readable format where the legal conditions are met.

  • Object: Object to processing based on legitimate interests in circumstances covered by law.

  • Withdraw consent: Withdraw consent where we rely on consent to process your information.

  • Object to direct marketing: Stop your personal information from being used for direct marketing.

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain transaction records to comply with legal obligations even if you request deletion.

How to exercise your rights

To submit a privacy request, contact:

Email: info@netfoxy.co.uk
Postal address: Somersham Road, St. Ives, PE27 3LY, United Kingdom

Please explain your request clearly. We may need to verify your identity before disclosing or changing personal information.

We will respond within the timeframe required by applicable law. Where permitted, we may ask for additional information to clarify your request or verify your identity.

There is generally no charge for making a standard data protection request, although applicable legal exceptions may apply to manifestly unfounded or excessive requests.

12. Complaints and the Information Commissioner's Office

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK's Information Commissioner's Office (ICO), the independent authority responsible for upholding information rights.

Website: https://ico.org.uk/
Telephone: 0303 123 1113

You may contact the ICO if you believe your personal information has been handled in breach of applicable data protection law.

13. Children's Privacy

Our website is intended for people who are legally able to make purchases under applicable law. We do not knowingly seek to collect personal information directly from children where doing so would be unlawful.

If you believe a child has provided us with personal information inappropriately, please contact us. We will assess the circumstances and take appropriate steps where required by law.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, services or platforms.

When you follow an external link, the third party's own privacy policy and terms may apply. We are not responsible for the privacy practices or content of independent websites that we do not operate.

We encourage you to review the relevant privacy information before providing personal information to a third party.

15. Automated Processing

Our e-commerce and payment service providers may use automated tools to support functions such as payment verification, fraud prevention, security and order processing.

Where applicable, you have rights under data protection law in relation to decisions based solely on automated processing that produce legal or similarly significant effects.

If you have questions about automated processing associated with an order or interaction with Netfoxy, please contact us.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, legal obligations or data-handling practices.

When we make changes, we will update the "Last updated" date at the beginning of this policy. Where required by law, we will provide additional notice or seek consent for material changes.

We encourage you to review this policy periodically so you understand how your personal information is handled.

17. Contact Netfoxy

If you have questions about this Privacy Policy, how we use your personal information or how to exercise your privacy rights, please contact us.

Netfoxy

Website: https://netfoxy.co.uk
Email: info@netfoxy.co.uk
Telephone: +44 7537 127812
Address: Somersham Road, St. Ives, PE27 3LY, United Kingdom

We will review privacy enquiries and respond in accordance with applicable legal requirements.