Refund policy

Last updated: 28 October 2026

At Netfoxy, we want you to be satisfied with your purchase. If an item is not suitable for your needs, you can request a return within 30 days, subject to the terms outlined in this policy.

This policy applies to purchases made through our online store at netfoxy.co.uk and is intended for customers purchasing from within the United Kingdom.

1. Our Returns Policy

We accept return requests within 30 days of delivery.

To qualify for a standard return, your item should be:

  • In its original condition, unused and undamaged.

  • Returned with its original packaging, accessories, manuals and any included components, where reasonably possible.

  • Accompanied by your order number or proof of purchase.

We understand that some products, particularly garden machinery parts and accessories, may require inspection to determine whether they are suitable for your equipment. You may inspect an item as you reasonably would in a shop, but excessive use, installation or modification may affect your eligibility for a change-of-mind refund.

There are no final-sale exclusions under our standard returns policy. All products may be considered for return within the applicable return period, subject to the conditions above and your statutory rights.

Nothing in this policy limits your rights under applicable UK consumer protection law.

2. How to Request a Return

To start a return, contact our customer support team using the details below:

Store: Netfoxy
Website: https://netfoxy.co.uk
Email: info@netfoxy.co.uk
Phone: +44 7537 127812
Business address: Somersham Road, St. Ives, PE27 3LY, United Kingdom

Please include the following information in your return request:

  • Your full name.

  • Your order number.

  • The product name you wish to return.

  • The reason for the return.

  • Photographs of the item, where relevant, particularly if it is damaged, defective or incorrect.

Our team will explain the return procedure and provide the necessary return instructions.

Please contact us before sending an item back so we can help ensure it is returned to the correct location. Do not send returns to an address other than the one we authorize.

3. Return Shipping Costs

Return shipping is always free.

Netfoxy covers the cost of return shipping for eligible returns. We will provide instructions for arranging your return and, where applicable, a prepaid return label or another suitable return method.

You will not be charged a return shipping fee for an approved return under this policy.

If an item is faulty, damaged, not as described or supplied incorrectly, we will arrange an appropriate return or collection method in accordance with your statutory rights.

Please package returned items securely to prevent damage during transit. Where practical, use the original packaging and include all components supplied with the product.

4. Refund Eligibility and Conditions

We assess returned products once they have been received or, where applicable, once sufficient evidence of return has been provided.

For a standard change-of-mind return, the product should be unused, undamaged and in its original condition, with included accessories and packaging where reasonably possible.

If a product has been used beyond what is necessary to inspect its nature, characteristics and functioning, we may make a lawful deduction from a refund to reflect any resulting reduction in value.

However, we will not refuse a valid statutory claim simply because the original packaging is missing or because a product is faulty.

Products that are damaged, defective, incorrectly supplied or not as described will be handled in accordance with applicable consumer protection law. Your legal rights take precedence over any additional conditions in this policy.

5. Refund Processing

Once your return has been received or your refund entitlement has otherwise been established, we will notify you of the outcome.

Approved refunds will normally be issued to your original payment method.

Processing times may vary depending on your payment provider or bank. Any time taken by your bank to post the refund is outside our direct control.

For statutory cancellation rights, refunds will be processed within the time limits required by law. Where applicable, this includes refunding standard outbound delivery charges and processing a refund within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.

We will notify you if we need additional information to process your refund.

6. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us as soon as reasonably possible if you discover that an item is damaged, defective, incomplete or different from the product you ordered.

Contact info@netfoxy.co.uk and include your order number, a description of the problem and photographs where appropriate.

We will assess the issue and explain the available resolution. Depending on the circumstances and your legal rights, this may include:

  • A replacement product.

  • Repair, where appropriate.

  • A refund.

  • A return or collection arranged at our expense.

For faulty or incorrectly supplied goods, you will not be required to pay return shipping costs. We will handle these cases in accordance with applicable UK consumer protection law, including the Consumer Rights Act 2015.

Your statutory rights remain unaffected by this policy.

7. Incorrect Fitment or Product Compatibility

Netfoxy sells products such as lawn mower accessories, tractor parts, snow blower components, replacement hardware and outdoor storage products. Some parts are designed for particular makes, models or equipment specifications.

Before ordering, please check the product description, dimensions, compatibility information, model references and any other specifications provided on the product page.

If an item does not fit your equipment, please contact us to discuss a return.

Where a product was correctly described but is unsuitable for your needs, the return will generally be handled under our standard change-of-mind returns policy or any applicable statutory cancellation rights.

If the product was incorrectly described, incompatible despite an express compatibility representation, faulty or otherwise not as described, your statutory rights may entitle you to a different remedy.

Please avoid installing, modifying or operating a product beyond what is reasonably necessary to inspect it if you think you may need to return it.

8. Exchanges

If you would prefer a different product, size or compatible part, contact our customer support team.

Where an exchange is available, we will explain the process. Depending on stock availability, we may recommend returning the original item for a refund and placing a new order for the required product.

Return shipping for eligible returns remains free under this policy.

9. Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at info@netfoxy.co.uk.

We will make reasonable efforts to stop the order from being dispatched, but cancellation cannot be guaranteed once fulfilment or shipping has begun.

If your order has already been dispatched, you may still be able to return it under this policy and any applicable statutory cancellation rights.

For most online purchases made by UK consumers, the Consumer Contracts Regulations 2013 provide a 14-day cancellation period beginning the day after delivery. Certain exceptions apply under the law.

Where a statutory cancellation right applies, you generally have a further 14 days after notifying us of cancellation to return the goods.

Our 30-day returns policy provides an additional opportunity to request a return beyond the statutory cancellation period, subject to the terms of this policy. Statutory rights for faulty or misdescribed goods are separate and are not limited by the 30-day change-of-mind period.

10. Restocking Fees

Netfoxy does not charge restocking fees.

You will not be charged a restocking fee for an eligible return.

This does not prevent a lawful deduction for a reduction in the value of goods caused by handling beyond what is necessary to inspect them, where such a deduction is permitted by applicable law. It also does not affect any statutory remedy available for faulty or misdescribed products.

11. Products Without Final-Sale Restrictions

Netfoxy does not designate products as non-returnable final-sale items under this policy.

All products may be considered for return within the applicable return period. The appropriate return conditions depend on the reason for the return, the condition of the product and any applicable statutory rights.

Any legal exceptions to cancellation rights will apply only where permitted by law.

12. UK Consumer Rights

This policy is intended to operate alongside applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as applicable.

Under UK law, goods must generally be of satisfactory quality, fit for purpose and as described.

For qualifying faulty goods, consumers generally have a 30-day short-term right to reject the goods for a refund. Other remedies, including repair, replacement or a price reduction, may apply depending on the circumstances and the applicable legal requirements.

Online consumers may also have a statutory right to cancel many purchases within 14 days of receiving the goods, subject to legal exceptions.

Nothing in this policy excludes, restricts or replaces any rights that cannot lawfully be excluded or restricted.

13. Contact Us

If you have questions about returns, refunds, exchanges, cancellations or a problem with your order, please contact us.

Netfoxy
Website: https://netfoxy.co.uk
Email: info@netfoxy.co.uk
Phone: +44 7537 127812
Address: Somersham Road, St. Ives, PE27 3LY, United Kingdom

We aim to provide clear guidance and a fair resolution for every eligible return request.

Thank you for shopping with Netfoxy.