Shipping policy

Last updated: 28 October 2026

At Netfoxy, we aim to make ordering garden machinery parts, lawn mower accessories, snow blower components and outdoor storage products simple and convenient.

We offer free standard shipping on all orders delivered within the United Kingdom. This policy explains our shipping coverage, processing times, estimated delivery periods and what to do if your order is delayed or arrives with an issue.

1. Shipping Destinations

Netfoxy currently ships to customers within the United Kingdom.

We do not currently offer international shipping outside the United Kingdom unless this is expressly made available at checkout.

Please ensure that your shipping address is complete and accurate when placing an order. We cannot guarantee successful delivery if an incorrect or incomplete address is provided.

2. Shipping Costs

Standard shipping is always free.

There are no standard shipping charges for eligible orders delivered within our UK shipping area.

The shipping cost applicable to your order will be displayed during checkout before you complete your purchase.

We will not introduce additional shipping charges after an order has been placed unless you expressly agree to a change where required.

3. Shipping Method and Delivery Time

We offer the following delivery option:

Standard Shipping

  • Delivery destination: United Kingdom

  • Estimated delivery time: 3–5 business days

  • Shipping cost: Free

  • Tracking: Where available through the selected delivery service

Delivery estimates refer to business days and generally exclude weekends and UK public holidays.

Actual delivery times may vary depending on product availability, order volume, carrier operations, weather conditions and other circumstances outside our reasonable control.

We aim to deliver orders within the stated timeframe and will communicate relevant delays where appropriate.

4. Order Processing Time

Orders are processed after they have been successfully submitted and payment has been authorised, where applicable.

Processing includes reviewing order details, confirming product availability and preparing items for dispatch.

Processing time may vary depending on the product ordered, stock availability, weekends, public holidays and periods of high demand.

The estimated delivery timeframe is a guide and may be affected by the time required to prepare an order for dispatch.

If an unexpected issue is likely to affect your order, we will make reasonable efforts to notify you.

5. Order Confirmation and Shipping Updates

After placing an order, you may receive an order confirmation by email containing details of your purchase.

Where shipping notifications or tracking information are available, we will provide them through the relevant communication method.

Please check your email, including your spam or junk folder, for order updates.

If you have not received an order confirmation or need assistance with an existing order, contact us at info@netfoxy.co.uk and include your order number if available.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check the following details carefully:

  • Recipient's full name.

  • House or building number and street address.

  • Town or city.

  • Postcode.

  • Contact details where requested.

If you discover an error in your delivery address after placing an order, contact us as soon as possible.

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has entered the fulfilment process or has been handed to the carrier.

If an order cannot be delivered because an incorrect address was provided, we will work with you and the delivery provider to determine the available options, subject to applicable law and your contractual rights.

7. Delayed Deliveries

Although we aim to deliver orders within 3–5 business days, delays can occasionally occur.

Possible causes include:

  • High order volumes.

  • Carrier delays or operational disruption.

  • Severe weather.

  • Public holidays.

  • Incorrect or incomplete delivery details.

  • Stock or fulfilment issues.

  • Other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will review the available order and delivery information and help investigate the delay.

Delivery estimates do not remove any legal obligations we have regarding delivery. Where goods have not been delivered within an agreed period or the timeframe required by law, you may have rights to cancel the order and receive a refund.

8. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please check whether it has been left in a designated safe place or received by another person at your delivery address.

If you still cannot locate the package, contact us at info@netfoxy.co.uk.

Please provide your order number and any available tracking information so we can investigate with the relevant delivery provider.

We will work with you to resolve missing-delivery issues in accordance with applicable law.

Unless otherwise agreed or permitted by law, responsibility for the goods remains with us until they are delivered to you or to a person you have designated to receive them.

9. Damaged Packages or Incorrect Items

Please inspect your delivery when it arrives.

If an item arrives damaged, defective, incomplete or different from the product you ordered, contact us as soon as reasonably possible.

Please include:

  • Your order number.

  • The name of the affected product.

  • A description of the issue.

  • Photographs of the product or packaging, where helpful.

Our customer support team will review the issue and explain the next steps.

Depending on the circumstances and your legal rights, an appropriate resolution may include a replacement, repair, refund or return arranged at our expense.

Your statutory consumer rights remain unaffected.

10. Product Availability and Split Shipments

Product availability may vary across our range of garden machinery parts, tractor accessories, snow blower components and outdoor storage products.

If an item becomes unavailable after an order is placed, we will contact you to explain the situation and discuss the available options.

If an order needs to be shipped in more than one package, any applicable shipping arrangements will be communicated to you. Standard shipping remains free for UK orders.

Where we cannot fulfil an item, we will provide any refund due in accordance with applicable law.

11. Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at info@netfoxy.co.uk.

We will make reasonable efforts to stop the order from being shipped.

Once an order has been dispatched, we may be unable to stop delivery. You may still be able to cancel under your statutory rights or return the item under our Return and Refund Policy.

Nothing in this section limits any cancellation rights you have under UK consumer law.

12. Returns and Refunds

If you need to return an item after delivery, please refer to our Return and Refund Policy.

Netfoxy offers:

  • A 30-day return period under our standard returns policy.

  • Free return shipping for eligible returns.

  • No restocking fees.

  • No final-sale exclusions under our standard returns policy.

Faulty, damaged, incorrectly supplied or misdescribed goods are handled in accordance with applicable consumer protection law.

Please contact us before sending an item back so we can provide the appropriate return instructions.

13. Contact Us About Shipping

If you have questions about shipping, delivery estimates, tracking, delayed orders or missing packages, please contact us.

Netfoxy

Website: https://netfoxy.co.uk
Email: info@netfoxy.co.uk
Phone: +44 7537 127812
Address: Somersham Road, St. Ives, PE27 3LY, United Kingdom

When contacting us about an existing order, please include your order number to help us assist you more efficiently.

Thank you for shopping with Netfoxy. We appreciate your business and aim to provide a straightforward and reliable delivery experience.